Contact us within seven calendar days of delivery if you received the wrong product, an item arrived damaged or defective, something is missing, or the product materially differs from its website description.

Email suniljewels.official@gmail.com with “Return Request – Order [Order Number]” as the subject. Late requests may not be accepted unless required by law.

The product should ordinarily be unused, unworn, unaltered and in its original condition, with packaging, invoice, certificates, tags, accessories and complimentary items. It should be free from scratches, damage, perfume, cosmetics, chemicals or signs of wear.

We may inspect the product before approving a replacement or refund. Statutory rights remain unaffected.

Contact us promptly with your name, order number, registered contact details, issue description, clear product photographs and images of the packaging and shipping label. An available unboxing video can help, but its absence will not automatically remove legal rights.

After review, we may offer a replacement, exchange, suitable repair, refund or another lawful remedy. For an approved claim caused by damage, defect, missing contents or our error, we will arrange or reimburse reasonable return shipping.

Unless damaged, defective, incorrect, misdescribed or otherwise eligible by law, returns are ordinarily unavailable for custom, personalised, engraved, altered, resized or made-to-order jewellery; pierced earrings where hygiene restrictions apply; worn or customer-damaged items; items missing original materials; complimentary items; and products clearly marked final sale.

Change-of-mind returns are unavailable unless expressly offered on the product page or confirmed in writing. If approved as an exception, eligibility conditions apply; original or return shipping may not be refunded; and disclosed, lawful deductions may apply after inspection.

Email us immediately with your order number. Before dispatch, we will try to cancel and refund an eligible order. After dispatch, you may need to receive it and follow the return process. Custom or altered products generally cannot be cancelled after work begins.

We may cancel for pricing errors, unavailability, payment failure, suspected fraud, delivery restrictions or another reasonable operational issue. A paid order cancelled by us will receive an eligible refund.

1. Email us within the applicable period.
2. Include the order number, reason and photographs.
3. Wait for approval and instructions.
4. Pack all items securely in their original materials.
5. Use the approved pickup or tracked-shipping method.
6. Keep the courier receipt until completion.

Approved Return Address:
[INSERT COMPLETE RETURN ADDRESS]

Do not send a product without approval.

We inspect product identity, the reported issue, signs of wear or alteration, and the presence of packaging, tags, certificates and accessories. We will notify you whether the return is approved, rejected or needs more information. If rejected, we will explain why and may return the product where appropriate.

Approved refunds are normally initiated within seven business days after receipt and inspection. Refunds generally go to the original payment method. Your bank, card issuer, UPI provider or gateway may require additional processing time.

For Cash on Delivery, if offered, verified bank or UPI details may be required. Never send an OTP, CVV, card password or online-banking password.

An approved refund may include the eligible product price, related taxes and original standard shipping when the return results from our error, transit damage or a defective item. For discretionary returns, express delivery, gift wrapping, return shipping, missing complimentary items or recalculated discounts may be excluded where permitted. Any deduction will be explained.

An eligible item may be replaced with the same product subject to availability. If unavailable, we may offer a comparable product, agreed store credit or a refund. Price differences may be payable or refundable. Store credit will not replace a legally required monetary refund without your agreement.

You may request return of an eligible item without returning the entire order. Jewellery sets sold as one product must ordinarily be returned together. Bundle pricing, promotions or gifts may be recalculated after a partial return.

If delivery fails because of an incorrect address, customer unavailability, unjustified refusal or repeated unsuccessful attempts, reasonable forward and return-shipping charges may be deducted where permitted. This does not apply when failure results from our error or a courier’s failure to deliver as agreed.

Colours can vary slightly because of lighting, photography and screen settings. Minor differences that do not materially change the product may not constitute a defect. Dimensions and weight may be approximate when clearly disclosed. Report any significant difference for review.

Follow the supplied packing instructions and protect jewellery against movement. We bear reasonable shipping costs for approved returns caused by defects, damage, incorrect items or our error. Customers may pay shipping for an approved discretionary return.

Provide accurate delivery details, inspect packages reasonably soon, preserve products and packaging during review, submit truthful evidence, follow approved instructions and never email sensitive payment credentials. Fraudulent or altered claims may be rejected and reported where appropriate.

Business: Sunil Jewels
Grievance Officer: [INSERT GRIEVANCE OFFICER NAME]
Location: Ananthapur, Andhra Pradesh, India
Email: suniljewels.official@gmail.com
Online Store: Available 24/7

Include your order number and use “Cancellation Request,” “Return Request,” “Refund Status,” “Replacement Request” or “Consumer Complaint” as the subject.

We may update this policy when products, services, procedures or legal obligations change. The revised policy will display a new update date. The version in effect when an order was placed generally applies unless law requires otherwise.

This policy operates in addition to rights under the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 and other applicable Indian laws. A mandatory legal requirement prevails over any conflicting provision.