Information you provide

• Name, email address and phone number
• Billing and delivery address
• Order, purchase and product-enquiry details
• Customisation requests, reviews and customer-support messages
• Account login details, if customer accounts are enabled
• Information submitted through contact, enquiry or consultation forms

Please do not send financial account details, passwords or unnecessary sensitive information through email or contact forms.

Payment information

Payments may be processed through secure third-party payment providers. Those providers may collect card, UPI, bank-account or wallet information according to their own policies. Sunil Jewels does not intentionally collect or store complete card numbers, CVV details or payment-account passwords on its website.

Information collected automatically

This may include your IP address, browser, device, operating system, pages viewed, referring website, visit time and duration, approximate location, cookie identifiers and website-interaction data.

We may use information to:

• Receive, process and deliver orders
• Confirm purchases and provide order updates
• Respond to questions and provide customer support
• Assist with returns, exchanges, cancellations or refunds
• Arrange shipping, delivery and payment processing
• Prevent fraud and protect our website
• Manage customer accounts and consultations
• Improve our products, services and customer experience
• Send promotional messages where permitted
• Meet tax, accounting, legal and regulatory requirements
• Establish, exercise or defend legal claims

We aim to collect and use only information reasonably necessary for these purposes.

We process personal information for lawful purposes, including fulfilling orders, responding to requests, operating our online store, complying with legal obligations and pursuing legitimate business needs.

Where consent is required, we request it through an appropriate affirmative action. You may withdraw consent by contacting us, subject to information we must retain or process for completed orders, legal compliance or dispute resolution. Withdrawal may prevent us from providing a service that requires the relevant information.

Our website may use cookies to operate correctly, remember preferences and shopping-cart contents, support secure sessions, understand traffic, prevent fraud and measure marketing performance where enabled.

You can control cookies through your browser. Blocking essential cookies may affect checkout, customer accounts or other features. Where required, we will ask permission before using non-essential analytics or advertising cookies.

When reasonably necessary, information may be shared with website hosts, technology providers, payment gateways, banks, couriers, logistics providers, customer-support providers, accountants, auditors, professional advisers, analytics or security providers, marketing providers where permitted, lawful authorities, or parties involved in a legitimate business restructuring.

Sunil Jewels does not sell or rent customers’ personal information.

Some service providers may store or process information outside India. Where this occurs, we will take reasonable steps to ensure the transfer is permitted and appropriate safeguards apply, subject to applicable law.

We retain information only as long as reasonably required to complete orders, provide support, maintain transaction and tax records, prevent fraud, protect security, resolve disputes, enforce agreements and meet legal obligations. When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it.

We use reasonable administrative, technical and organisational safeguards designed to protect information against unauthorised access, loss, misuse, alteration or disclosure. No internet transmission or storage system is completely secure.

Sunil Jewels will never ask you to disclose an OTP, CVV, payment password or account password through email or an unsolicited message.

Subject to applicable law, you may request to access, correct, update or delete eligible information; withdraw consent; opt out of promotions; raise a complaint; or nominate another person to exercise applicable rights in permitted circumstances.

We may verify your identity before acting. Certain information may be retained for completed transactions, fraud prevention, legal obligations or disputes. Email suniljewels.official@gmail.com with the subject “Privacy Request.”

You may unsubscribe through a link in a promotional email or by contacting us. Even after opting out, you may receive essential service messages about orders, payments, security or support.

Our website and products are intended for adults. Individuals under 18 should use the website or place orders only with a parent or lawful guardian’s involvement and consent. We do not knowingly seek children’s information for targeted advertising or behavioural monitoring. Contact us if you believe a child provided information without appropriate consent.

Our website may link to payment providers, social media or other third parties. We do not control their privacy practices and are not responsible for their content, security or information handling. Review each provider’s privacy policy before supplying information.

We may update this policy when our website, services, practices or legal requirements change. The revised policy will appear on this page with a new “Last Updated” date. Material changes may also be communicated through the website or another appropriate method.

Business: Sunil Jewels
Grievance Officer: [INSERT FULL NAME]
Location: Ananthapur, Andhra Pradesh, India
Postal Address: [INSERT COMPLETE BUSINESS POSTAL ADDRESS]
Email: suniljewels.official@gmail.com
Online Store: Available 24 hours a day, 7 days a week

Please use “Privacy Complaint” as the subject. We will acknowledge and address valid requests within the period required by applicable law.

By using this website or voluntarily submitting information, you confirm that you have read and understood this Privacy Policy.